Tuesday, February 24, 2009
Malaysian Broadband Service from TmNet Sucks Big Time!
Malaysia's largest consumer broadband service provider again provides slower than dial-up speeds.
For the second week running, broadband Internet services from TMNet has again slowed to a crawl. Public outcries amount to nothing as TMNet holds the last mile for all telephony lines in the country. Basically, TMNet is a monopoly. And with all monopolies, the service from TMNet is slow, at best, and their customer service pathetic.
Opposition leader Lim Kit Siang intends to bring this issue up in parliament soon. I urge him to do it asap. Ministers do not face such problems as TMNet provides them with excellent service in order to keep them in line. But when it comes to public use, its a different ball game.
It's too bad that wireless services in Malaysia hasnt picked up well. Their cost is still too high and doesn't cover many areas yet. I am waiting patiently for wireless services in Malaysia to mature, I'll dump my stupid Streamyx line immediately. Hopefully I don't have to be with Streamyx for another 20 years.
My ex-company uses Maxis broadband - 4MB line. Superb line quality, low down time, good service. In my current company, we use Streamyx - slow!
I give up! Do yourself a favour. Chose Streamyx only as your last option.
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1 comment:
Guys,
I hope this will help.
Source
“Effective Method to Communicate with TMNET – Streamyx” – information provided by http://www.webdesignempire.com/ (Registration is simple and needed as we would like to keep track who access to the information so that we may show the relevant government agencies the solid prove of majority is not satisfied with TMNET’s services and currently having repeating issues with their services)
Description
We had been communicating the issues face by our friends and customers with TMNET up to various management levels, from their VAQs (call center) to TM’s Broadband Management Center (BMC) and even with their own engineers.
All issues lie within the management control and not the tech or engineer can do. We call it as an “economic” concerns. Hence, we put up a more effective communication method with TMNET and the relevant government agencies to sort of like pressing TMNET via the authorities harder to take appropriate action to at least improve the service and fulfill the “Best Effort Policy”. TMNET project a picture that they’re using the “Best Effort Policy” as a shield whenever we drill into the root cause of the issues.
We hope with proper communication channel with the relevant government agencies (if you highlight the issues, no matter how many N times to Streamyx, the government agencies will not have any idea about it most of the time) and let the authority to carry out their responsibilities to work things out with TMNET.
Please pass and spread the information.
Thanks a lot guys.
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